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(More customer reviews)I have now ordered this Pearl Drum Kit twice from Amazon and in both instances I received the kit without the HWP-790 Hardware Package it is supposed to include (High-Hat Stand, Splash stand, ride stand, kick drum pedal, or throne). I clearly communicated to the customer service rep on the phone what was missing...and even provided the SKU # for the missing box the first time this happened.
I was told by the rep that I could wait and maybe someone could find the missing box in the warehouse (waited two weeks and never heard anything)...or I could return the merchandise. Of course because of the size of the boxes I had to pay to return the boxes. The cost of reshipping was refunded to me...but what a hassle having to repack the thing and ship it back.
Needless to say, I will never again attempt to order something like this from Amazon again. The price was great; but the service and delevery lacked a lot.
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